After 2 hours of patiently waiting to be seated at Wild Wings Cafe in North Charleston, SC, 25 close friends and family were asked to leave. Why? A customer felt threatened.
Michael Brown and his family were approached by the shift manager and told that there was a "situation". Brown explained to WNEM TV 5, “She said there’s a situation where one of our customers feels threatened by your party, so she asked us not to seat you in our section, which totally alarmed all of us because we’re sitting there peaceably for two hours. Obviously, if we were causing any conflict, we would have been ejected out of the place hours before"
When the shift manager realized that one of the members of the group had taken his phone out to record the conversation, she got irate.
Brown went on to explain, “I asked her – I want to be clear with you. I said, so you’re telling me I have to leave? She said I have a right to deny you service. I said so you’re asking me to leave because you’re upset because he was recording you. After we have waited for two hours, and after you’ve already pretty much discriminated on us. And she answered yes.”
Brown and other members left the restaurant and called the offices of Wild Wing Cafe, only to be unanswered. But that wouldn't be the last of it. They did what has proven to be a useful resource in making your voice heard. They went to social media.
One of Brown's friends posted to Facebook:
I will never go to Wild wings cafe in N. Chs again! We (Party of 25 family and friends) waited 2hrs, patiently and were refused service because another customer (White) felt threatened by us. This type of racial discrimination is un acceptable and we have to put a STOP TO IT. The manager looked me dead in the face and said she was refusing us service because she had a right to and simply she felt like it. DO NOT SUPPORT THIS ESTABLISHMENT… PLEASE SHARE THIS POST.. We need your help.
Wild Wings Cafe quickly responded to the Facebook post for damage control and reached out to Brown personally offering an apology and a free meal. He declined and said, “We weren’t coming there for a free meal. When we came there that night, we were coming to patronize the business. This is not a situation where you can just give us a free meal and everything is ok because it’s deeper than that.”
Once again, we're seeing discrimination reminiscent of the 1960's. This is the racism that continues to plague America, particularly blacks that everyone would love the luxury to ignore so we can just "get over it".
The racism in this scenario was no longer isolated to just the customers when the restaurant vouched for the customer's request to not let a family sit near them as if it was some official policy. And to throw a free meal in to pacify those who were wronged was insulting, yet exactly the same remedy given when any uncomfortable issue is brought to the surface. The "here, take this and leave" technique they count on us to fall for because we can't see what they're trying to do. But it's a new day, I have feeling this family will continue taking necessary action to make sure this excuse of a restaurant learns its lesson.
What are your thoughts?